Santa Cruz County Bank
DescriptionAbout the Role:
The System Administrator provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
This position is responsible for the oversight of the daily systems, networks needs and day to day I.
T.
operations of the Bank.
Some of these tasks are verifying hard backup jobs, desktop, laptop, mobile devices support, configurations of workstations, user maintenance, security log analysis and systems monitoring.
May require B.
S.
in Computer Science, or equivalent experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Who We Are & What We Do:
If you're looking for an exciting career opportunity, you're in the right place.
Santa Cruz County Bank is a top-rated community bank with a focus on serving the banking needs of businesses and individuals along the Central Coast, in Silicon Valley and throughout the Bay Area.
We engage in impactful volunteering and support the greater economic vitality within our tri-county reach.
Our success is due to our amazing team of exceptional, experienced, knowledgeable, and success-oriented employees.
We've been recognized with numerous community leadership awards and our team gives 2000
hours of volunteer service each year.
A few honors we've received locally, include:
Good Times Best of Santa Cruz, Best Bank - 11 consecutive yearsSanta Cruz Sentinel Reader's Choice, #1 Best Bank - 8 yearsSanta Cruz County Chamber of Commerce - Business of the Year 2018 and 2021Press Banner's Best of Scotts Valley, Best Bank Register Pajaronian's Best of Pajaro Valley, Best BankSecond Harvest Food Bank, Big Step and Platinum Awards for Holiday Food and Fund DriveFarm Bureau of Santa Cruz County and Agri-Culture, Al Smith Friend of Agriculture AwardPrimary Roles and Responsibilities of the Systems Administrator will be:
Provide onsite and phone-based technical support to remote usersDocument administrative procedures and configurationsSupport windows-based desktops-laptops and server software and hardwareWork independently or as a member of a team on moderately complex tasks Investigate-Research, resolve and explain system issues to both technical and non-technical people Support LAN/WAN networking technologies Support Microsoft network administration duties, including Active Directory, Group Policy Objects, DNSResponsible for all aspects of the Bank's workstations and laptops (configurations, patching, programming-scripting )Responsible for all aspects of the Bank's smart phones and mobile devicesResponsible for supporting and acting as technical support-trainer for 87 employees Utilize check lists for base installation and deployments of Bank's workstationsMaintain check lists for each department and what applications needs to be installed Maintain check lists for backing up user's information when migrating or replacing their production workstations.
Responsible for all printers, faxes, copiers, validators, and scanners.
Responsible for assuring all Bank's ATM's up time is 100%Responsible for the Bank's phone systems.
Provide technical support as directed for implementation and integration of new products and applications.
RequirementsPreferred Education:
B.
S.
in Computer Science, or equivalent experience.
Preferred Prior
Experience:
3-5 yearsTravelYou will be required travel to branches when needed.
Branch locations include Cupertino, Scotts Valley, Santa Cruz, Capitola, Aptos, Watsonville, Monterey and Salinas.
Minimum
Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
Must be a highly organized, detail oriented and motivated self-starterB.
S/B.
A.
in network administration-system administration or four plus years experience requiredExcellent and well founded, written and oral communication skills are absolutely essentialMust demonstrate team-oriented mindset with ability to encourage and motivate co-workersMust have had working experience in technical support of a Windows-based computer networkMust understand basic TCP/IP networking knowledge.
Must understand the 7 layers of the Open System Interconnection (OSI) model Application LayerPresentation LayerSession LayerTransport LayerNetwork LayerData Link LayerPhysical Layer Proven track record of ability to install, patch and troubleshoot Windows operating systems is requiredRequires a demonstrated competency in technical problem solving with previous experience providing phone-based technical supportSupport Chief Information Officer in day to day operations.
Keep Manager informed of daily activitiesAbility to travel from one location to another as required.
Ability to lift up to 75 lbs.
Ability to work with multiple departments and prioritize projects and business units needs.
Preferred
Qualifications:
Candidates with these desired skills will be given preferential consideration:
User-facing technical support background a plus.
Experience supporting multi-tier applications with appropriate networking and systemsExperience gathering and analyzing application and system performanceKnowledge of wireless infrastructure systems preferredExperience with automated software deployment technologies is preferred.
(WSUS, GFI Network Security Scanner)Experience with mobile computing, handheld technology is highly preferred.
Experience with remote administration tools desiredExperience with firewalls Experience with routers and switches Experience with Dell servers and workstationsExperience with Unitrends Experience with Axeda (Opteview)Certifications (A+, Security +, MCP, MCTS, MCTIP, MCSE, MCSA)Experience in Banking a plus M365 E3 experienceP2 experienceAzure experienceInTune experienceExchange Online experienceEquipment Used:
PC workstations, Surface Pros and laptops.
NetworkTelephone networkSmall hand toolsAutomation tools Network toolsSystems tools
Benefits:
Medical, dental, and vision plansVacation, sick leave, paid HolidaysPaid volunteer timeEmployer paid life insurance401(k) with employer matchingOngoing training, professional development and career advancement opportunitiesOur Recruiting Process:
If your application is selected, we'll reach out to schedule a panel interview where you'll meet various members of our team; the hiring manager, HR manager, and a few other folks - we like to make sure this job will be a fit for everyone! Following the panel interview, if you are selected to continue in the process, we'll schedule an in-person interview in one of our branch locations.
If you are offered and accept the job, we'll begin the background screening process and prepare for your starting day! About the Company:
Santa Cruz County Bank.
Estimated Salary: $20 to $28 per hour based on qualifications.
The System Administrator provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
This position is responsible for the oversight of the daily systems, networks needs and day to day I.
T.
operations of the Bank.
Some of these tasks are verifying hard backup jobs, desktop, laptop, mobile devices support, configurations of workstations, user maintenance, security log analysis and systems monitoring.
May require B.
S.
in Computer Science, or equivalent experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Who We Are & What We Do:
If you're looking for an exciting career opportunity, you're in the right place.
Santa Cruz County Bank is a top-rated community bank with a focus on serving the banking needs of businesses and individuals along the Central Coast, in Silicon Valley and throughout the Bay Area.
We engage in impactful volunteering and support the greater economic vitality within our tri-county reach.
Our success is due to our amazing team of exceptional, experienced, knowledgeable, and success-oriented employees.
We've been recognized with numerous community leadership awards and our team gives 2000
hours of volunteer service each year.
A few honors we've received locally, include:
Good Times Best of Santa Cruz, Best Bank - 11 consecutive yearsSanta Cruz Sentinel Reader's Choice, #1 Best Bank - 8 yearsSanta Cruz County Chamber of Commerce - Business of the Year 2018 and 2021Press Banner's Best of Scotts Valley, Best Bank Register Pajaronian's Best of Pajaro Valley, Best BankSecond Harvest Food Bank, Big Step and Platinum Awards for Holiday Food and Fund DriveFarm Bureau of Santa Cruz County and Agri-Culture, Al Smith Friend of Agriculture AwardPrimary Roles and Responsibilities of the Systems Administrator will be:
Provide onsite and phone-based technical support to remote usersDocument administrative procedures and configurationsSupport windows-based desktops-laptops and server software and hardwareWork independently or as a member of a team on moderately complex tasks Investigate-Research, resolve and explain system issues to both technical and non-technical people Support LAN/WAN networking technologies Support Microsoft network administration duties, including Active Directory, Group Policy Objects, DNSResponsible for all aspects of the Bank's workstations and laptops (configurations, patching, programming-scripting )Responsible for all aspects of the Bank's smart phones and mobile devicesResponsible for supporting and acting as technical support-trainer for 87 employees Utilize check lists for base installation and deployments of Bank's workstationsMaintain check lists for each department and what applications needs to be installed Maintain check lists for backing up user's information when migrating or replacing their production workstations.
Responsible for all printers, faxes, copiers, validators, and scanners.
Responsible for assuring all Bank's ATM's up time is 100%Responsible for the Bank's phone systems.
Provide technical support as directed for implementation and integration of new products and applications.
RequirementsPreferred Education:
B.
S.
in Computer Science, or equivalent experience.
Preferred Prior
Experience:
3-5 yearsTravelYou will be required travel to branches when needed.
Branch locations include Cupertino, Scotts Valley, Santa Cruz, Capitola, Aptos, Watsonville, Monterey and Salinas.
Minimum
Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
Must be a highly organized, detail oriented and motivated self-starterB.
S/B.
A.
in network administration-system administration or four plus years experience requiredExcellent and well founded, written and oral communication skills are absolutely essentialMust demonstrate team-oriented mindset with ability to encourage and motivate co-workersMust have had working experience in technical support of a Windows-based computer networkMust understand basic TCP/IP networking knowledge.
Must understand the 7 layers of the Open System Interconnection (OSI) model Application LayerPresentation LayerSession LayerTransport LayerNetwork LayerData Link LayerPhysical Layer Proven track record of ability to install, patch and troubleshoot Windows operating systems is requiredRequires a demonstrated competency in technical problem solving with previous experience providing phone-based technical supportSupport Chief Information Officer in day to day operations.
Keep Manager informed of daily activitiesAbility to travel from one location to another as required.
Ability to lift up to 75 lbs.
Ability to work with multiple departments and prioritize projects and business units needs.
Preferred
Qualifications:
Candidates with these desired skills will be given preferential consideration:
User-facing technical support background a plus.
Experience supporting multi-tier applications with appropriate networking and systemsExperience gathering and analyzing application and system performanceKnowledge of wireless infrastructure systems preferredExperience with automated software deployment technologies is preferred.
(WSUS, GFI Network Security Scanner)Experience with mobile computing, handheld technology is highly preferred.
Experience with remote administration tools desiredExperience with firewalls Experience with routers and switches Experience with Dell servers and workstationsExperience with Unitrends Experience with Axeda (Opteview)Certifications (A+, Security +, MCP, MCTS, MCTIP, MCSE, MCSA)Experience in Banking a plus M365 E3 experienceP2 experienceAzure experienceInTune experienceExchange Online experienceEquipment Used:
PC workstations, Surface Pros and laptops.
NetworkTelephone networkSmall hand toolsAutomation tools Network toolsSystems tools
Benefits:
Medical, dental, and vision plansVacation, sick leave, paid HolidaysPaid volunteer timeEmployer paid life insurance401(k) with employer matchingOngoing training, professional development and career advancement opportunitiesOur Recruiting Process:
If your application is selected, we'll reach out to schedule a panel interview where you'll meet various members of our team; the hiring manager, HR manager, and a few other folks - we like to make sure this job will be a fit for everyone! Following the panel interview, if you are selected to continue in the process, we'll schedule an in-person interview in one of our branch locations.
If you are offered and accept the job, we'll begin the background screening process and prepare for your starting day! About the Company:
Santa Cruz County Bank.
Estimated Salary: $20 to $28 per hour based on qualifications.
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